Caring Transitions

Purchased a 4" square carving from Lisa Malvea Caring Transitions in Georgia. When her shipper Navis contacted me with an invoice 3 weeks later the cost was over $120.

They packed it in an 18" by 14" box and charged me $25 for $6 worth of packing. I was also charged a $25 transfer fee to Navis as well as an Federal Express shipping fee.

This could have safely shipped in a 10" square box. The shipping cost the same as the item.

Did a bit of digging and find out the Malveas own the Navis franchise they are using for

A bit of transparency would have been appreciated by me and I am sure all there other buyers needing shipping

I feel like I was grossly overcharged.

CAY

Caring Transition Seminole (Largo Florida)

I won a stereo in Caring Transition Seminole online auction with pickup date March 30, 2024 between 1 pm to 5 pm. I arrived at 415 pm.

There were no one around. I called the number listed on the auction invoice, receiving a voice mailbox, which was full. I couldn't leave a message. I texted the number that was listed on the invoice.

I didn't get an answer. I contacted Caring Transitions Headquarters and the reception told me after checking with a supervisor that Angela had an emergency and couldn't make to the sale for auction pickup. Afterward the neighbor across the streets said about 15 to 20 showed up today for pickup. I drove 1 hour 1/2.

As I was driving I received a text from Angela stating that she was in the hospital. I asked her why she didn't have one her staff members to be at residence for people. I told her I understand your emergency but she has an obligation to her business and she should have someone there to assist her if she couldn't be there. Angela told me that she would block me for not having compassion for her.

Lord could someone tell me is this the way you run a business. Angela you need to improve you company organization or sell to someone that know how to run a business. Number 1. No one can run a public business alone.

Thanks for blocking me you saved me a lot of money because I have been losing a lot of money through Caring Transition false listings and threats to block you if you don't comply to their rules.

I think it time to start a class action law suit. I know I am not alone.

My badass 73yr old, triathlete dad passed away. He took care of a 4bdrm, 2 car garage, a landscaped yard, 2 cars, and mom.

Only i, the oldest daughter, was living on Oahu. He got glioblastoma, most aggressive brain cancer, from agent orange. It slowly hit him as the yrs went. The gov won't admit to it, but because he stayed so fit, the agent orange didn't get to his brain until it took him from us in 9mo time.

All my other family lived in Maryland, Nevada, California, etc. So my mom called Kealii. The things she had in that home, should've easily paid for his shameful 7k service. She even had Wayland paintings w personal signatures.

A 7'carved statue of 4 whales, carved from 1 piece of wood, a coffee table w/ turtles and coral w a single piece, and an amazing 6'long, 3'tall, & 2'wide carved from a banyan tree root furniture piece, (took 5 big *** Samoans to move it). The tree root alone, should've sold for $5k- easy! Neither her, nor I can get him to call, answer, or text us. We have never gotten an itemized list of the property he sold, donated, or trashed, or a receipt for anything sold.

He still has her things

that should've been sent. Like her iPad. Not to mention he stole the things she just bought he knew were for house staging. He also had a separate agreement w me, since I had things in the garage.

I have video of him taking them, breaking a glass table in the alley rt b4 I show up to get them. My neighbors gave me all kinds of footage. The realtor he hired, didn't try to sell the house. After 6mo, I asked what the problem was, she told me there were newer homes she was showing for the same price instead.

We fired her. Sold the house. She'd let me in once, and as I'm going thru the house, I noticed they'd cooked in the kitchen and left food and dishes on the stove, used the shower and left towels and shoes in the bthrm. SHAMEFUL A.F.!

Not only did she lose a husband of 45yrs, but paid Kealii to steal her things or take them home. It's a year later and we're still trying to get something back from him.

No contact at all from him or the company. I'm about to call the police.

Dear CT Bids,

I am writing to you to find out why my bidding rights have been suspended and why I am being penalized for an item that I purchased and was UNABLE to pick up due to the seller not responding to my numerous emails and phone calls. I paid for the mirror that I won and had scheduled a day and time to pick it up, but due to a personal emergency I was not able to make the appointment.

When I realized that I would not be able to make this appointment I immediately tried to contact the seller through your website, her email, and by phoning her numerous times. Every time I called her assistant answered the phone and told me that she was unavailable, and she would relay the message to her regarding my inability to pick up the mirror. I tried to contact her through her email and phone number after the day I had previously scheduled the pickup for and once again she was not available to me, but again her assistant told me that she had received my many emails asking to reschedule the pickup and that she had also received the many phone messages that I left for her through her assistant.

I asked her assistant if she could help me with the pickup and she told me that I would have to take to Mrs. Duns to reschedule the pickup.

This went on for over ten days at which time I was told that the mirror had been disposed of through other means and was no longer available. So, after all my emails and phone calls to her requesting to simply reschedule the pick on the mirror that I had paid for she disposed of it really? I paid for the mirror right when I won it and would have certainly picked it up had this personal emergency not precluded me from doing so. After I was told that the mirror was no longer available, I then went to my payment and started a dispute with them and told them that I did not receive the item I purchased and that I need to get my money back from the seller regardless of what it takes.

Additionally, I lodged a complaint with the Better Business Bureau and the State Attorney Generals office. I shared with them the numerous emails that I sent to Mrs. Duns and told them that she did not respond to a single email that I sent asking to reschedule the pickup of the item before she disposed of it as her assistant told me on one of my many calls to her office.

After all this I now find out that my bidding rights have been suspended for not picking up the item that I paid for, tried for weeks to pick it up, was told that it was no longer available and had been disposed of by Mrs. Duns.

Somewhere in all this stuff someone has lied to your company regarding my payment, numerous attempts to pick up the item and what was done with the mirror after all the weeks that I tried to pick it up. Trust me when I tell you that the only misrepresentation that has occurred her is by Mrs. Duns and her actions have put your company in a very poor position. I know for a fact that the State Attorney Generals office attempted to contact her regarding this matter, and she did not or would not respond to their calls or the letter that was sent to her.

I also know that the BBB opened a case on this matter, but I am unable to find out where they are with their process. Why would I bother to try to pay for an item and then just not ever pick it up? I am not so rich that I can afford to just throw my money away and I am also not in the habit of wasting other peoples time as it is far to valuable to us all. I would be more that happy to share with you all the emails that I sent to Mrs.

Dunn (to which she never replied to me once) and the other emails that I sent to the State Attorney Generals Office as well and the BBB.

The interesting thing is that the mirror still appears on my account as won and this is also where I initially tried to contact the seller as the button indicates. When I could not reach her, I tried the email address she has listed on her advertisements which is the one that is ccd on this email. At this point I would like for you to reconsider my bidding suspension and if you need additional validations regarding the numerous emails that have been sent to her by me and others just let me know and I will send them to you as soon as possible. I am certain that you can see from this email that I did and tried everything in my power to pick up the mirror and Mrs.

Duns simply failed to respond to any of my emails or phone calls. Call her assistant (if she still works for her because she seemed as frustrated as I did with the issue) and ask her if I did not contact her office on numerous occasions requesting to speak with Mrs. Duns and she never ever returned a single phone call or message that I left for her on this issue.

I have served this country for 27 years in the Air Force, fought in numerous conflicts, commanded organizations large and small and every time I said that I would do something it was done. I can only say that Mrs.

Duns lacks a great deal of professionalism, she does not follow through with anything when it came to this matter, and her lack of a response to me should tell you just how well she handles her business transactions. I tried my very best to contact her and pick up the mirror and SHE FAILED to respond to any of my calls or emails. Had she we would not be dealing with this issue now eight months after it happened. Lastly, it is a pretty poor way to treat a customer in that you suspend my bidding rights without even giving me a chance to respond to her allegations and then I have to find out through another seller that my bidding rights have been suspended.

Your company did not even have the common decency to contact me directly and tell me that they had been suspended. What does this say about how you treat your customers?

If you want the emails and other correspondence that I sent previously trying to contact Mrs. Duns or any of the other agencies that I contacted just let me know and I will be happy to provide them.

I would like to also invite you to contact her assistant and ask her if I di not contact her office numerous times asking to reschedule the pickup long before she disposed of it. I look forward to your response and hope that you will see that reinstating my bidding rights is the right thing to do.

Respectfully,

James E Murray, Colonel, USAF (Retired)

I am reviewing Caring Transitions of Central Iowa. For the most part, the decluttering went smoothly but I felt very rushed as there were three people decluttering all at the same time & I wasn't consulted by two of the three individuals about things that should be thrown in the garbage.

As you can see from one of the photos below, they advertise "staging home for resale" which includes cleaning the home, carpet cleaning, etc. As you will see from the other photos attached, there was absolutely no way my home was "staged for resale" - the front of the cupboards weren't wiped down, there were cobwebs in the lights in the kitchen, & dead bugs in the florescent lights in the kitchen. The main bathtub/shower combo still had dirty streaks on the shower walls, the grease on the stove was not cleaned off, the oven was not cleaned, there were cobwebs on the light at the bottom of the basement stairs, & there was dust on top of the lights in the bathrooms. I was charged $375 which they took out of my down payment check.

I had to end up hiring another cleaning company to clean what they didn't clean & I had to pay $200 for that. When I contacted Caring Transitions about this, I was informed they didn't have time to do it. They knew I needed to get the house listed with a realtor right away but once they had their money, they didn't even try to make it right.

I sent them a copy of the bill from the second cleaning company & asked them to reimburse me since they didn't do the job they were paid to do. That was one month ago today & I've heard nothing from them.

When my father passed away, I desperately needed help going through his home, selling off items and organizing. I am his only heir and live about 3 hours away so I really needed a trusting company.

I hired Caring Transitions of Loudoun County and spoke with Tom Wade. He seemed so caring, explained their process and made it seem like they would really help me. He stressed how experienced they were at recognizing valuable items. He gave me a verbal quote of a max of $5k.

Fast forward and at the end of their "process" EVERYTHING in the house was gone. 80 years of life. Solid wood furniture pieces (that were supposed to be auctioned, etc.) And whatever else they found that they did not disclose to me. There were 2 cars I was auctioning as well.

The only thing I was provided from the "auction" was an excel spreadsheet listing what items sold for. I'm talking $2 - $3 for pieces of large wood dining tables, bedroom sets, etc. When he sent me a bill, I still owed another $6,000 - and he said I would NOT receive any funds from the auction. This property was my entire future.

In total he would walk away with over $11,000 - PLUS all items he stole from the property, likely to sell at a later date and keep all profits. Items that were VERY important to me are missing, which he acknowledges (in writing) their existence but has no idea where they are. He would not provide direct answers to questions about certain items. There was ZERO transparency in their "organization" process, and he did what he wanted to do with my property without consulting me at all.

I did file a complaint with the Attorney General, about a month later, I received an email from Tom Wade saying that he was willing to participate in their process but since he hasn't heard from them, he was going to go ahead and place a lien on my home. There is still $3,000 that I am disputing. THIS GUY IS A PIECE OF WORK.

No one tells you exactly what you're supposed to do when someone passes away, and I was handling this alone. Tom Wade and his company scammed, lied, conned, and stole everything I had, then on top of it threatens to put a lien on my home.

I've since read several complaints about Caring Transitions with similar stories.

Estate companies like this are not regulated, this is a BIG PROBLEM and if you are in need of help with the property of a loved one who has passed, PLEASE PLEASE DO RESEARCH, READ REVIEWS, AND TRY TO HANDLE AS MUCH AS YOU CAN PERSONALLY. If you are able to be present and supervise 100% of their activity, then you must do that.

These are horrible people.

Any answer they offer is only 10% of the full story. Thankfully, I have emails and text messages to back up everything I experienced.

This company has very high moving charges. We decided to go with them because we didnt want to move some of our things and they provided an online auction.

We had been involved with online auctions previously with excellent results so we thought that would be a good way to sell our things. However, this company provided no meaningful advertising so there was no chance we would receive a fair price. They sent us a link to their supposed advertising and there was no mention of our auction. We gave them items we had paid more than $15,000 for.

We got $600 for all of it. They, however, got much more with all the fees and subtractions. Just as an example, we gave them a handmade dining table and eight chairs that we paid more than $4,000 for. After all their charges, we netted between $16 and $17.

The table and chairs were in perfect condition. They also didnt even try to sell a desk and paper holder and pencil holder. They just took it from us and refused to give it back.

I cant think of a worse company. AVOID THEM!

*** PLEASE READ IF YOU ARE CONSIDERING HIRING AN ESTATE SALE COMPANY. Please read reviews before you decide.

The contract stated we would be issued a check 2 weeks after the sale for the items in the live auction as well as the in-person sale and an itemized detail of the items sold.

Two weeks after the sale we received the itemized list and a check for our share of the sale. After all of this, we find out we cant even trust this man to provide an accurate accounting of what the items sold for.

My sister and niece were watching the live auction as it was taking place, so they saw what items were on the live auction and what they were selling for.

There was a large difference in price of items on the online auction compared to what was listed on the itemized list. One example includes a brass wall art, that my niece was looking to buy from the sale as she forgot to grab in on her walk through of the house. The item sold for over $400, and on the itemized list he sent he had declared it had sold for $125.

When confronted, he said the item didnt meet the reserve price during the online auction so it was removed and he personally sold the item on the second day of the sale for $150. On the itemized lists it shows it sold for $125. He was misleading and sneaky when asked why there would be a difference in what we saw online compared to the itemized report. After several attempts to call and get clarification, Bruce sent an email with the following explanation (3 weeks after the sale)...

"The auction report for your items is attached. The winner of the sculpture did not pay immediately because his credit card was declined. He was over his limit at the time of the auction close and that caused a delay in payment. In any case, I'm sending you a check for 75% of $407.11.

This amounts to $305.33." I believe that if Bruce was not confronted on this issue, we would have never received these funds.

As business owners, our family has always strived to provide the best quality service and when we make a mistake, we do everything in our power to right our wrong. After this happened Bruce Treadway is nearly unreachable, and very evasive to our questions. We have yet to receive a full accounting of the online live auction items as requested.

This has been one of the worst customer service experiences of my life and it pains me to think that others dealing with the loss of a family member, might get scammed in the same way our family has. If I had the chance to do it over again, I would STAY AWAY FROM BRUCE TREADWAY AND CARING TRANSITIONS!!!